RETURN AND REFUND POLICY
Refunds are not available if you simply change your mind however you can choose a refund or exchange if an item has a major problem. This is when the item:
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• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
SHIPPING POLICY
Free shipping applies to delivery addresses within Australia. Orders less than $100 will attract a $15 shipping fee. Delivery should be expected within 1 - 5 business days.
PRIVACY & SAFETY
This privacy policy sets out how Sectel Security uses and protects any information when you use this website. Sectel Security is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
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We may collect the following information but it is not limited to:
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name, job title and company
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contact information including email address/phone number
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demographic information such as postcode, preferences and interests
The information we collect may be used to:
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prevent online fraud
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internal record keeping
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we may use the information to improve our products and services
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we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties.
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WHOLESALE INQUIRIES
Wholesale inquiries are welcome. Please send an email to tom@sectel.com.au with your name and contact details or complete the contact page.
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PAYMENT METHODS
- Credit / Debit Cards